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Defective item

Have you received a defective item?

If you receive a defective item, you must inform us about the defect it presents and thus be able to manage your request as soon as possible.
Please, it is important that you notify us, otherwise we will not be able to accept your return.

Is it a return and shipping costs?

When you receive a defective item, the first thing to do would be to contact us. Then you have to wait until processing and give you an answer about your request.
It is clear that we do not refund defective products , but we replace the item with the same one .
You do not have to send or fill out any return form. We take care of sending and delivering the new package.

Application Process

Send the request Receive the information Answer
Photos, videos of the defective product We analyze and process the problem We communicate our decision
You have 24 hours from when the order arrives for the next few hours Within 24-48 hours from the request

Contact us:
By Gmail:
By Whatsapp: 611 169 798

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Estimated delivery between 7-14 business days

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